ex666's Privacy Policy

01 Introduction & Purpose of This Policy

ex666 is an online gaming platform operated for players in Bangladesh. When you visit our website, create an account, or use our services, certain information may be collected from you. This privacy policy explains how that information is collected, for what purposes it is used, with whom it may be shared, and how you can maintain control over your information.

By continuing to use our platform, you are agreeing to the terms of this policy. If you do not agree with any part of this policy, you are asked to refrain from using our services and are advised to contact us at [email protected].

ex666 treats your privacy as a top priority. We believe that relationships built on transparency and trust are what last. That is why we strive to be fully transparent about how we collect and use your information.

02 Information We Collect

ex666 collects various types of information, which can broadly be divided into two categories: information you provide directly, and information collected automatically through our technical systems.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mailing address, email address, and mobile number
• Documents submitted for identity verification (copy of national ID card or passport)
• Financial information such as bKash, Nagad, or Rocket account numbers — used only for deposit and withdrawal processing
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

• IP address and device identifiers (device ID, operating system, browser type)
• Activity logs on the website — which pages you viewed, how long you stayed, which links you clicked
• Login time, session date and time
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may verify a limited amount of information with trusted third-party agencies. This information is used solely for account security.

03 Purpose of Using Your Information

ex666 uses collected information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To process deposits, withdrawals, and gaming activity.
• Customer Support: To respond to your questions, complaints, and assistance requests.
• Security & Fraud Prevention: To detect suspicious activity and protect accounts.
• Responsible Gaming: To monitor gaming behaviour, identify problematic patterns, and provide support where needed.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communications: To inform you of important updates, policy changes, or account-related matters.
• Legal Obligations: To comply with applicable laws and regulations.

We will never sell or transfer your information to third parties for marketing purposes without your consent.

06 Data Protection & Security Measures

ex666 maintains industry-standard security measures to protect your personal information. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured through SSL encryption.
• Data Encryption: Sensitive information, particularly financial data, is also stored in encrypted form.
• Access Controls: Only authorised staff may access user information, and only within the scope of a specific need.
• Regular Security Reviews: Regular audits are conducted to identify potential vulnerabilities and keep systems secure.
• Firewalls and Intrusion Detection: Active defences against unauthorised access.

However, no method of transmitting or storing information over the internet is 100% secure. We do our best to ensure protection, but in the event of a security breach, we will notify you as quickly as possible in accordance with applicable law.

07 Data Retention Period

ex666 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.

7.1 Active Accounts

While your account is active, information is retained for the purposes of service delivery, customer support, and security.

7.2 Closed or Inactive Accounts

Even after an account is closed or becomes inactive, financial transaction records and identity verification information may be retained for a specified period in accordance with legal obligations.

7.3 Data Deletion

Once the retention period has ended, we securely delete or anonymise the data so that no individual can be identified from it.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can send a request to [email protected] to obtain a copy of your stored information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly in your account settings; for other cases, please contact our support team.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, financial transaction records and information that is legally required to be retained may not be immediately deletable.

8.4 Right to Restrict Processing

For specific reasons, you may request that the processing of your information be temporarily restricted.

8.5 Right to Lodge a Complaint

If you believe your data protection rights have been violated, please contact us first. We are sincerely committed to resolving your concerns.