Complete FAQ Guide
ex666 Frequently Asked Questions
From opening an account to making a withdrawal — find clear, straightforward answers to the most commonly asked questions about ex666, all in one place.
Whether you're new to ex666 or a returning player — finding answers to your questions should be easy. This page brings together the most frequently asked questions from Bangladeshi players on live casino games, account verification, membership management, deposits, and withdrawals. If you can't find the answer you're looking for, our around-the-clock support team is always ready to help.
Live Casino
In a live casino game, a trained dealer runs the game live from a studio via video stream. You watch every move in real time from your own screen and place your bets. ex666 offers live tables from reputable providers like Evolution Gaming and Ezugi, which run smoothly on both mobile and desktop.
Roulette has a spinning wheel with numbered pockets. You place a bet predicting where the ball will land — on a specific number, a colour (red or black), a group of numbers, or odd/even. The more specific your prediction, the lower the chance of winning but the higher the reward. European and other roulette variants are available in the ex666 live lobby.
ex666's live tables include options with varying limits to suit players of different budgets. There are tables ranging from relatively low stakes to high-stakes options. The limits are shown in the lobby before you join a table, so it's easy to pick one that suits you.
Baccarat is one of the easiest games in the live casino. You bet on one of three outcomes: Player, Banker, or Tie. Whoever holds a hand with a total closest to 9 wins. Card-drawing rules are applied automatically, so you can start without knowing any strategy. Several baccarat tables are always running in the ex666 live lobby.
Account Verification
The most accepted document for identity verification at ex666 is the National ID card (NID). A valid passport or driving licence can also be submitted. For proof of address, a bank statement or a recent utility bill is accepted. All document images must be clear and legible.
Yes, this is mandatory. The name registered on your ex666 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held. So it's important to provide the correct name when creating your account.
Verification is usually requested before your first large withdrawal or as part of a security review. In some cases, the support team may also ask for documents if unusual patterns are noticed in account activity. This is done to protect the player's account.
If the submitted documents are not accepted, the support team will get back to you with the reason. This typically happens when an image is blurry, partially visible, or there is a name mismatch. Send clearer images again via live chat or by emailing [email protected] — the team will review them promptly.
ex666 uses SSL encryption to transfer all data. The documents you submit are used solely for the verification process and are not shared with third parties. To learn more about our privacy practices, please read our privacy policy page.
Member Account
To register, you need an active mobile number or email address, your full name, and a strong password. Please note that you must be 21 or older. Go to the ex666 Login page to complete registration.
After logging in, you can update your email, phone number, or other contact details from the Account Settings section. However, to change your name you need to contact the support team, as the name is linked to your verified identity. Reach out via live chat or email.
ex666 recommends using a password of at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters (!@#$%). Avoid easily guessable passwords (such as "123456" or your date of birth). It is safer not to use the same password on other sites.
Use the "Forgot password?" option on the login page. Enter your registered email or mobile number and a recovery link or code will be sent. Then set a new password. If you have trouble with the process, the support team will help.
Deposit Money
You can deposit money at ex666 using four methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. All methods are fast and secure.
The minimum deposit at ex666 is ৳300 — and this is the same across all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, you must deposit at least ৳300.
After logging in, go to the Cashier section and select bKash. Send money from the bKash app to the number shown, then enter the transaction ID in the form. The deposit amount must be at least ৳300, and the bKash number should be registered in your account name.
Yes, the Nagad process is the same as bKash. Select Nagad in the cashier, make the payment from the Nagad app to the number provided, and submit the transaction ID. You must send at least ৳300. Once the payment is confirmed, the balance will be added to your account.
Yes. A 120% bonus is available on the first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a bonus of ৳1,200 and a total balance of ৳2,200. A 25x wagering requirement applies on the bonus — on the bonus amount only, not the deposit.
Withdrawal Questions
The withdrawal process at ex666 is generally completed within 15 minutes to 2 hours. This may depend on banking traffic and verification status. As the support team is available around the clock, you can reach out via live chat if there is any delay.
Yes, this is a mandatory policy. Funds will only be sent to the bKash, Nagad, Rocket, or bank account registered under the same name as your ex666 account. Withdrawals to third-party accounts are not possible. This is essential for security and fraud prevention.
The minimum withdrawal amount at ex666 is ৳500. Withdrawal requests below this limit are not processed. As long as you have sufficient balance, withdrawals generally go through without any issues.
"Pending" means the request is being processed. It is usually resolved within 15 minutes to 2 hours. If more time has passed, contact us via live chat or at [email protected] with your withdrawal reference number. The support team will look into it promptly.
To withdraw winnings from a bonus, you must meet the wagering requirement. For the 120% bonus, you need to wager 25x the bonus amount. Example: ৳1,200 bonus × 25 = ৳30,000 in total bets must be completed before bonus winnings become withdrawable. You can track your progress in your account.
ex666 does not charge any fees of its own on withdrawals. However, bKash, Nagad, or bank transaction charges may apply, as determined by the respective service provider. You can contact the support team for the latest information.
Still have questions? We're always here for you
ex666's support team is available seven days a week, 24 hours a day in both Bengali and English. Contact us via live chat or email — you'll get an answer to any question.
Live Chat — 24/7
[email protected]